Collection: Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused. The items MUST be free of any pet or human hair and be in its original, unaltered and in resalable condition. Absolutely NO exceptions! Any items that are returned and fail to meet these conditions will not be shipped back. Returns may only be eligible for regular priced items, ALL sale items are FINAL SALE and non-returnable.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you instructions on how and where to send your package. The consumer is responsible for shipping costs of all returns. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
PLEASE NOTE: If your return is approved for a refund, your refund will be processed and a credit will be automatically applied towards the original method of payment. Please remember it can take some time for your bank or credit card company to process and post the refund too. If you do not receive a refund after 10 business days, please contact your bank or credit card company.
Bella Mute is not responsible for items that are lost in the mail while being shipped back to us. We highly encourage you receive a tracking order for your package while dropping it off.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Photo evidence of the visual damage is required within 24 hours of receiving your order.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges may be made based on the current inventory we have. We are not able to guarantee exchanges may be made based on the style and size that you desire, as our products can be limited and have the possibility of being sold out.
If you are in need of an exchange due to incorrect sizing, please email us at firstname.lastname@example.org and we will help at the best of our ability or provide you with a refund depending on the circumstance. Any exchanges MUST follow the same refund item condition policies or else the exchange will not occur.
The use of our products and the safety of the pet & handler is at the user's discretion and own responsibility. My Bella Mute is not responsible for any misuse of the products and does not assume any liability.